Privacy Policy

1. Who We Are

LedgerChat ("we", "us", "our") is operated by Pingala Software. Our platform provides secure, encrypted enterprise messaging for organisations in healthcare, legal, finance, government, and enterprise technology.

Website: theledgerchat.com
Contact: [email protected]

2. Information We Collect

2.1 Information You Provide Directly

When you fill out our demo booking form or contact form, we collect:

• Full name
• Work email address
• Phone number
• Company or organisation name
• Job title or role
• Industry
• Team size and timeline preferences
• Any message or notes you provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search terms
• Device type (mobile, desktop, tablet)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies including:

• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors use our site (Google Analytics)
• Advertising cookies — for ad campaign performance (Google Ads, Meta)

You can opt out of non-essential cookies at any time by adjusting your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and schedule product demonstrations
• Send you information about our products and services you have requested
• Send confirmation emails and follow-up communications related to your demo booking
• Improve our website and user experience
• Comply with legal obligations
• Run targeted advertising campaigns (with your consent where required)
• Analyse website traffic and marketing campaign performance

We will not use your information for any purpose incompatible with the purposes stated above without your prior consent.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, we process your personal data under the following legal bases:

• Consent — when you submit a form, you consent to us processing your data to respond to your request
• Legitimate interests — to improve our services and conduct marketing activities
• Legal obligation — where processing is required by law

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers — such as Google (Google Sheets, Analytics), EmailJS, Zapier, and Brevo — who process data on our behalf under strict data processing agreements
• Business partners — only with your explicit consent
• Legal authorities — when required by law, court order, or regulatory authority

All third-party service providers are contractually required to keep your information confidential and use it only to provide services to us.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Form submissions and enquiries — retained for 2 years
• Website analytics data — retained for 14 months
• Marketing communications — until you unsubscribe

You may request deletion of your data at any time by contacting us at [email protected].

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time where processing is based on consent
• CCPA rights — California residents have additional rights under the CCPA including the right to know, delete, and opt out of sale of personal information

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These include:

• AES-256 encryption for all data in transit and at rest
• Access controls and authentication requirements
• Regular security reviews and assessments
• Secure HTTPS connections on all web pages

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws, including Standard Contractual Clauses where required.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are intended for business use by adults aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child, we will delete it promptly.

12. Advertising

We use Google Ads and Meta (Facebook/Instagram) advertising platforms to promote our services. These platforms may use cookies and similar technologies to show you relevant ads based on your browsing behaviour. You can opt out of personalised advertising through:

• Google: adssettings.google.com
• Meta: Your Facebook/Instagram ad preferences settings
• Your browser's cookie settings

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the revised polic